We are committed to safeguarding the privacy of our website visitors and service users. To better protect your privacy and to inform you on our privacy policies, we provide this information explaining our online information practices. This information is available via a link on our homepage footer.
This policy together with our terms & conditions and any other agreement between you and us sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Author. If we make changes to this policy, we will notify you by updating this statement on our website.
Our registered office is: Author, The Glebe House Of Farnell, Farnell, By Brechin, Angus, Scotland, DD9 6UH
WHAT INFORMATION DO WE COLLECT?
We may collect and process the following data about you in the following ways:
• Information that you provide by filling in forms on our site www.authorinteriors.com (our site). This includes information provided at the time of registering for an account on our site. If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site and the resources that you access.
When you use our site, we may gather information like your name, your email address, delivery and billing addresses and your phone number etc. This can be when you place an order, create an account or sign up for the newsletter. Any information you hand over from the account or checkout pages reaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. On some pages, you can submit information about other people. For example, if you order a gift online or on behalf of another person and want it sent directly to the recipient, you will need to submit the recipient’s name, address and phone number.
WHAT INFORMATION DON’T WE COLLECT?
Credit/Debit Card Information – we use third-party payment processors to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site or by Author.
HOW WE USE YOUR INFORMATION
We use your data for the following purposes:
Name & Address – to send you your purchases from our site.
Email address – to send you order confirmations, updates, delivery progress and refund updates. We would also use your email address for newsletters etc. if you opt in to receive these.
Phone number – to send update texts regarding delivery information. We may also use your number to contact you if there are any issues with your order. We will never use your phone number for any other purpose.
Password – this is your unique security to access your account, your orders, your account preferences and to enable you to edit as and when you wish.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order such as providing the delivery address to a third-party courier to deliver your purchase.
We do not, and will not, sell any of your personal data to any third party. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
Gifting and gift vouchers – we use the information you provide about someone else when placing an order only to email the gift voucher to the recipient or to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
NEWSLETTER AND MARKETING MATERIAL
We want to make sure that we only contact you if you want to hear from us. Ticking the box to opt-in or adding your email address to our newsletter request form will mean that you are signed up to receive our emails. Our emails include product updates, cart abandonment and requests to leave online reviews on our website. However, if you do change your mind and decide you do not wish to receive the Author newsletter or new product launches, you can unsubscribe by clicking on the ‘unsubscribe’ link at the bottom of any emails you receive from us, or by emailing us at firstname.lastname@example.org
3rd PARTY ONLINE REVIEWS
After making a purchase at the checkout you may be asked to leave a review with Google Customer Reviews. By opting in to receive this an online review request you are accepting
Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
There are essentially 3 different types of cookies that we use.
Essential cookies – These cookies allow you to browse the Author website, search for products, add & save items to your basket.
Non-essential cookies – These cookies help improve your experience on the site by allowing us to make alternative individual preferences. We use these cookies to show alternative product suggestions based on which products you view.
Analytics and Marketing cookies – Analytical cookies monitor how you use our site and help us identify areas where we can improve the site. Marketing cookies are used when you visit the site via our emails and give us visibility of how you found our site.
If you wish, you can set up your computer so that it rejects cookies and you will find instructions on how to do this at www.allaboutcookies.org. Please note that in doing so, in common with other online shopping sites, this may impact some of the functionality of our site.
We use 3rd party analytic platforms to unify order, customer and products data to make informed decisions about our services and how to improve it.
We use online advertising to keep you aware of what we’re up to and to help you see and find our products.
In advertising, utilising social media channels no personal information is available to Author until you consent to engage with us. Our advertising utilises demographic behavioural information available through the targeting mechanics of each platform and does not identify any personal information.
After you engage with Author we may have your social media handle due to liking or following our brand, this is not held against any other personal information in an crm.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
YOUR RIGHTS AND HOW CAN YOU ACCESS OR CORRECT ANY OF YOUR INFORMATION
We want to make it as easy as possible for you to exercise your rights regarding the data we hold about you. You have the right to:
Ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
Ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
The right to opt out of any marketing communications that we may send you (as per the “Newsletter and Marketing material” section above”).
If you wish to exercise any of the above rights, please contact us using the contact details set out below
Protecting your data is of the highest importance to Author. If you have any questions about how Author uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means
Email us at email@example.com
Or alternatively, write to us at: Online Enquiries, Author The Glebe House Of Farnell, Farnell, By Brechin, Angus, Scotland, DD9 6UH
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
This policy was last updated May 2018